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ANSWER Lite

ANSWER Lite Terms of Service

Conditions for use of the Service

Established July 17, 2026Revised October 1, 2026Effective October 1, 2026

This English text is a reference translation provided for convenience only. The Japanese version is the authoritative text, and in the event of any discrepancy or difference in interpretation between the two, the Japanese version shall prevail.

These Terms of Service (the "Terms") set out the conditions for use of "ANSWER Lite" (the "Service"), a service for managing, analyzing and visualizing optical sensor data and spectral data obtained from irodori devices and other equipment, provided by Milk. Inc. (the "Company"). Users shall use the Service only after agreeing to these Terms.

01

Article 1 (Application)

  1. These Terms apply to all relations between the Company and the User concerning use of the Service.
  2. Individual provisions, guidelines, manuals, notices and other rules published by the Company within the Service or on the Company website constitute part of these Terms.
  3. If these Terms conflict with any such individual provisions, the individual provisions shall prevail unless they expressly provide otherwise.
02

Article 2 (Definitions)

In these Terms, the following terms have the meanings set out below.

  1. "User" means a corporation, organization or individual that uses the Service.
  2. "Registered User" means a User who has applied for registration for the Service and whom the Company has approved to use the Service.
  3. "Device" means an irodori device provided by the Company or any other optical sensor equipment or measurement equipment capable of connecting to the Service.
  4. "Measurement Data" means optical sensor data, spectral data, CSV files, images, labels, metadata, device information, information on measurement targets and other data obtained from irodori devices or other measurement equipment that the User uploads, registers, transmits or connects to the Service.
  5. "Analysis Results" means graphs, statistical values, indicators, comparison results, estimations produced by AI models, PDF and PNG files and other outputs displayed, generated, output or exported by the Service.
  6. "User Data" means Measurement Data, Analysis Results, account information, feedback, configuration information and other information that the User provides to, or generates in connection with, the Service.
03

Article 3 (Contents of the Service)

  1. The Service is a SaaS service providing functions such as management, analysis, visualization, comparison and export of optical sensor data and spectral data obtained from irodori devices and other equipment, use of AI models, device integration and submission of feedback.
  2. The specific functions, supported devices, supported data formats, available AI models, plans offered, conditions of use and other details of the Service will be presented within the Service or by other means separately designated by the Company.
  3. The Company may change, add to or discontinue the functions, specifications, screens, APIs, supported environments, usage limits and other aspects of the Service at its discretion.
04

Article 4 (Registration)

  1. Any person wishing to use the Service shall agree to these Terms and apply for registration by the method prescribed by the Company.
  2. The Company may refuse or cancel a registration if it determines that the applicant falls under any of the following:
    • the application contains false statements, errors or omissions;
    • the applicant has previously been subject to suspension of use, cancellation of registration or other measures due to a breach of these Terms or otherwise;
    • the applicant is, or is involved with, an Anti-Social Force;
    • the Company determines that the application would interfere with the provision or operation of the Service; or
    • the Company otherwise determines that registration is inappropriate.
  3. If any registered information changes, the Registered User shall promptly complete the change procedure by the method prescribed by the Company.
05

Article 5 (Account Management)

  1. The Registered User shall, at its own responsibility, properly manage its email address, password, API keys, device IDs, authentication credentials and other account information.
  2. The Registered User shall not allow any third party to use, and shall not lend, transfer, change the name on, sell or pledge as security, its account information.
  3. Any act performed using account information shall be deemed an act of the relevant Registered User, except where caused by the Company’s willful misconduct or gross negligence.
  4. If the Registered User becomes aware of any leakage or unauthorized use of account information, or any risk thereof, it shall promptly notify the Company.
06

Article 6 (Plans, Fees and Payment)

  1. The Service is offered primarily under a free plan (the "Free Plan") and a paid plan (the "Standard Plan"). The contents of each plan, available functions, usage limits, fees, contract period and other conditions are governed by these Terms, the descriptions within the Service, the application screen, the payment screen, or other terms separately designated by the Company.
  2. The Free Plan is provided at no charge. Under the Free Plan, the User may upload Measurement Data and use other basic functions designated by the Company; provided, however, that the number of Measurement Data records that may be registered or imported is capped at a cumulative total of 500. In addition, all or part of the AI analysis, advanced analysis, agricultural analysis, export and other functions designated by the Company as Standard Plan functions are not available.
  3. The fee for the Standard Plan is, in principle, JPY 2,980 per month (tax included) for a monthly contract, or JPY 29,800 per year (tax included) for an annual contract. Under the Standard Plan, the User may upload Measurement Data and use standard analysis, data viewing, dashboards, AI analysis, advanced analysis, agricultural analysis, export and other functions designated by the Company. The number of Measurement Data records that may be registered or imported under the Standard Plan is unlimited, unless otherwise designated by the Company.
  4. The Company may grant a Registered User a trial period during which functions equivalent to the Standard Plan may be used free of charge for a certain period. The trial period and the functions available will be shown within the Service or on the application screen. If the Registered User does not enter into a Standard Plan agreement after the trial period ends, the conditions of use will change to those equivalent to the Free Plan.
  5. The Company may set individual conditions regarding the contents of each plan, fees, usage period, payment method, renewal conditions or cancellation conditions in the case of corporate contracts, transition measures for existing users, campaigns or other cases the Company deems necessary. In such cases, the application form, quotation, purchase order, contract or other individual agreement concluded between the Company and the User shall prevail over these Terms.
  6. Where the User applies for the Standard Plan online, the User shall pay the fees by credit card or another method approved by the Company through the payment processing service designated by the Company. The terms of use of that payment processing service may apply to payment processing, registration and modification of payment methods, issuance of invoices or receipts and other payment-related matters.
  7. In the case of corporate contracts or other cases approved by the Company, the Company may accept payment by invoice, bank transfer, lump-sum annual payment or other methods. In such cases, the payment method, due date, transfer fees and other conditions shall follow the individual contract or individual agreement.
  8. The Standard Plan is provided on a one-month basis for monthly contracts and a one-year basis for annual contracts. Unless the User completes the cancellation procedure by the method prescribed by the Company, the contract will automatically renew for the same contract period upon expiry of each period. Fees are invoiced in advance for the full contract period at the start of the contract and upon each renewal.
  9. The User may change or cancel the Standard Plan by the method designated by the Company. Even where cancellation is carried out during a contract period, the User may continue to use the Standard Plan until the expiry date of that contract period, unless otherwise provided by the Company. After the contract period expires, the conditions of use will change to those equivalent to the Free Plan.
  10. Where the User switches between a monthly and an annual contract or otherwise changes plans, the revised fees, effective date, invoicing of any difference, availability of refunds and other conditions shall follow the details displayed within the Service or on the payment screen at the time the change is made.
  11. If payment of fees cannot be confirmed, a payment fails, a registered payment method becomes invalid, a chargeback occurs or any other problem arises with payment of fees, the Company may request the User to update its payment method or to pay outstanding fees. If payment cannot be confirmed within the period designated by the Company, the Company may suspend the Standard Plan, change the plan to the Free Plan, restrict use of the account or take other necessary measures.
  12. Fees already paid by the User are non-refundable, except where otherwise required by law or separately approved by the Company. Even if cancellation, a plan change, suspension of use, cancellation of registration, functional restrictions or an inability to use the Service due to the User’s circumstances occurs during a contract period, the Company will not prorate fees or refund amounts for any unused portion of the period.
  13. The Company may change the contents of each plan, available functions, usage limits, fees, billing methods, payment methods, trial periods and other fee conditions. Where the Company changes fee conditions, it will give prior notice of the revised terms and their effective date by display within the Service, transmission to the registered email address or other appropriate means. Unless otherwise provided, the revised fee conditions apply from the contract period that starts or renews on or after the effective date.
  14. If the User is late in paying any fees, the User shall pay late payment damages at the rate of 14.6% per annum.
07

Article 7 (User Data)

  1. The User warrants that User Data is accurate, complete and lawful, does not infringe the rights of any third party, and that the User holds the rights necessary to input, transmit, store or use such data in the Service.
  2. Rights in the data that the User inputs, transmits or uploads to the Service (the "Source Data") remain with the User or the rightful owner. On the other hand, both the User and the Company shall each have the right to use the Analysis Results, processed data, statistical information and other data generated through use of the Service (the "Derived Data").
  3. The User grants the Company a royalty-free, non-exclusive right to use, store, reproduce, process, analyze, display and transmit User Data to the extent necessary to provide, maintain and support the Service, address defects, ensure security, analyze usage, respond to inquiries, take backups, comply with laws and otherwise operate the Service.
  4. User Data may be used for AI training, research and development, and the development of new products and services by the Company or third parties only where the User’s individual consent has been obtained, or where the data has been processed into statistical information from which the User, the measurement target, any individual or any legal entity cannot be identified.
  5. The User shall back up important User Data at its own responsibility. The Company does not warrant the complete preservation, restoration or permanent retention of User Data stored in the Service.
  6. User Data will be deleted within 30 days after deletion of the account; provided, however, that backups may be retained, to the extent necessary for the system, for up to 90 days after deletion of the account.
08

Article 8 (Handling of Personal Information)

  1. The Company handles personal information obtained in connection with the Service in accordance with its separately established Privacy Policy.
  2. Where the User inputs or transmits personal information, confidential information, trade secrets, research data, customer information or other information requiring careful handling to the Service, the User shall obtain the necessary consents, authority, internal approvals and statutory procedures at its own responsibility.
  3. The User shall not input or transmit to the Service any special care-required personal information, medical information, information subject to special management requirements under laws and regulations, or other information designated by the Company, without the Company’s prior consent.
09

Article 9 (External and Third-Party Services)

  1. The Service may integrate with Google Sheets, Google Apps Script, AWS, Redis, email delivery services, authentication services, payment services and other external or third-party services.
  2. Use of external services is subject to the terms of service, privacy policies and other conditions established by the providers of those services.
  3. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for any damage arising from changes to specifications, suspension, termination, defects, data loss, security incidents or other matters attributable to external services.
10

Article 10 (Device Integration)

  1. When connecting a Device to the Service, the User shall properly manage device IDs, API keys, communication settings, firmware and other necessary settings in accordance with the methods prescribed by the Company.
  2. The User shall, at its own responsibility, manage the installation environment, measurement conditions, calibration, maintenance, communication environment, power supply, firmware updates and other aspects of the Device.
  3. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for missing Measurement Data, errors, delays, anomalous values, transmission failures or other defects attributable to the Device, communication lines, the User’s environment, third-party equipment, the measurement target or the measurement method.
11

Article 11 (Analysis Results and AI Models)

  1. The Analysis Results, AI model estimations, statistical information, visualizations and other outputs provided by the Service are reference information intended to assist the User’s own judgment.
  2. The Company does not warrant the accuracy, completeness, usefulness, reproducibility or fitness for a particular purpose of the Analysis Results, nor that they can determine the quality, freshness, safety, performance, composition, condition or similar attributes of any measurement target.
  3. When using Analysis Results, the User shall, as necessary, obtain confirmation from experts and carry out additional testing, actual measurement, calibration, verification and other appropriate checks.
  4. Where the User uses Analysis Results for judgments concerning food safety, medical care or diagnosis, statutory inspections, quality assurance, shipping decisions, material business decisions or other decisions that materially affect human life, body, property or business, the User shall carry out sufficient verification at its own responsibility.
  5. Except for functions that have obtained approval, certification or similar authorization as a medical device, the Service and the Analysis Results are not provided for the purpose of diagnosis or treatment of disease or any other medical practice. This does not preclude use of the Service for research purposes.
  6. The User may use and share Analysis Results for ordinary business activities, research activities, internal use, reporting to customers, academic presentations and similar purposes; provided, however, that resale, sublicensing or other commercial provision of the Service itself or of a substantially identical service is prohibited.
  7. The availability of AI models, their training data, accuracy metrics, updates, discontinuation, access rights and other conditions will be presented within the Service or by other means separately designated by the Company.
  8. Conditions concerning bespoke AI models, jointly developed models and secondary use of customer-provided data shall follow a separate contract or individual agreement.
12

Article 12 (Prohibited Acts)

In using the Service, the User shall not engage in any of the following acts:

  1. acts that violate laws and regulations, public order and morals, or these Terms;
  2. criminal acts, fraudulent acts or acts related thereto;
  3. acts that infringe the intellectual property rights, privacy rights, trade secrets, credit, reputation or other rights or interests of the Company, other Users or third parties;
  4. registering, transmitting or publishing false, inaccurate or misleading information;
  5. improperly obtaining, using, disclosing or sharing accounts, API keys, device IDs or other authentication credentials;
  6. placing an excessive load on the Service, servers, networks, databases, external services or other systems;
  7. unauthorized access, reverse engineering, scraping, vulnerability probing, tampering, interference, transmission of malware or similar acts against the Service;
  8. using Analysis Results in a manner that damages the Company’s credit or causes third parties to be misled;
  9. reselling, sublicensing or otherwise commercially providing the Service itself or a substantially identical service, or using the Service to develop a competing service without the Company’s prior consent;
  10. providing benefits to Anti-Social Forces or similar acts; and
  11. any other act that the Company deems inappropriate.
13

Article 13 (Intellectual Property Rights)

  1. Intellectual property rights relating to the Service, including software, screens, APIs, documentation, design, logos, trademarks, programs, databases, AI models, trained parameters and know-how, belong to the Company or to third parties that have licensed rights to the Company.
  2. The User may use the Service on a non-exclusive basis to the extent necessary to use the Service under these Terms.
  3. The User shall not reproduce, modify, adapt, analyze, redistribute, sell, lend, publish or provide to third parties any software, AI model, API, database or other component of the Service without the Company’s prior consent.
  4. The Company may freely use, improve, implement and publish, without charge, any feedback, requests, suggestions or other information that the User provides to the Company in relation to the Service.
14

Article 14 (Confidentiality)

  1. The User and the Company shall not disclose or leak to any third party, without the prior consent of the disclosing party, any technical, commercial or other business confidential information disclosed by the other party in connection with the Service.
  2. Notwithstanding the preceding paragraph, the following information is not confidential information:
    • information that was already publicly known at the time of disclosure;
    • information that becomes publicly known after disclosure through no fault of the receiving party;
    • information already held by the receiving party at the time of disclosure;
    • information obtained from a duly authorized third party without any confidentiality obligation; and
    • information independently developed or obtained without reference to the disclosed information.
  3. Where disclosure is required by law or by a court, administrative agency, financial instruments exchange or other public authority, the receiving party may disclose confidential information to the minimum extent necessary.
  4. The Company may disclose confidential information to its contractors who are bound by confidentiality obligations, to the extent necessary to provide the Service.
15

Article 15 (Suspension of Use and Cancellation of Registration)

  1. If the Company determines that the User falls under any of the following, the Company may, without prior notice, suspend all or part of the Service, suspend the account, cancel the registration, delete User Data or take other necessary measures:
    • the User has breached these Terms;
    • the User is late in paying fees;
    • the registered information is false, inaccurate or deficient;
    • the User has not used the Service for a certain period;
    • the User has not responded to communications from the Company for a certain period;
    • the User has interfered with the operation, maintenance or security of the Service or with other Users’ use of it; or
    • the Company otherwise determines that continued use of the Service is inappropriate.
  2. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for any damage suffered by the User as a result of the measures described in the preceding paragraph.
16

Article 16 (Suspension, Interruption, Modification and Termination of the Service)

  1. The Company may suspend, interrupt, modify or terminate all or part of the Service in any of the following cases:
    • inspection, maintenance, updating or fault response for systems, servers, networks, databases, external services and the like;
    • fire, power failure, earthquake, storm or flood, infectious disease, war, riot, labor dispute, laws or administrative measures, communication failure, cloud service failure or other force majeure;
    • security issues, data protection issues or urgent necessity;
    • the Company determines that continued provision of the Service is difficult; or
    • the Company otherwise determines it to be necessary.
  2. The Company will endeavor to give prior notice to the extent possible, except in urgent or unavoidable cases.
  3. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for any damage suffered by the User as a result of the suspension, interruption, modification or termination of the Service.
17

Article 17 (Disclaimer of Warranties)

  1. The Company does not warrant that the Service is free from defects in fact or in law, nor its safety, reliability, accuracy, completeness, effectiveness or fitness for a particular purpose, nor its continued provision, nor that no errors or failures will occur, that no data will be lost, or that there are no security vulnerabilities.
  2. The Company does not warrant that the Service will conform to the User’s operating environment, communication environment, devices, software, browser, external services, business purposes or regulatory requirements.
  3. The Company is not liable for any research, analysis, manufacturing, quality control, sales, shipment, reporting, decision-making or other act carried out by the User using the Service, or for the results thereof.
18

Article 18 (Damages and Limitation of Liability)

  1. If the User breaches these Terms or causes damage to the Company in connection with use of the Service, the User shall compensate the Company for the damage incurred.
  2. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for indirect damages, special damages, lost profits, lost business opportunities, data loss, damage to reputation, claims from third parties or other damage incurred by the User in connection with the Service.
  3. Where the Company bears liability for damages to the User, the aggregate amount of such liability shall be capped at the total fees for the Service actually paid by that User to the Company during the twelve (12) months preceding the date on which the damage occurred. For users of the free plan, the cap shall be JPY 10,000.
  4. The limitation of liability in the preceding paragraph does not apply to damage caused by the Company’s willful misconduct or gross negligence.
19

Article 19 (Exclusion of Anti-Social Forces)

  1. The User represents and warrants that neither it nor its officers, employees, substantial controlling persons, agents or intermediaries is, or will in the future be, an Anti-Social Force.
  2. The User shall not provide benefits, lend its name, provide funds, extend accommodations or engage in similar acts with respect to Anti-Social Forces.
  3. If the User breaches this Article, the Company may suspend use of the Service or terminate the agreement without any notice or demand.
20

Article 20 (Export Control and Legal Compliance)

  1. When using, exporting, re-exporting or providing to third parties the Service, Analysis Results, technical information, data, AI models or other information relating to the Service, the User shall comply with the Foreign Exchange and Foreign Trade Act, the U.S. Export Administration Regulations and other applicable export control and sanctions laws.
  2. The User shall not use the Service for the purpose of weapons development or similar purposes.
  3. The User shall not use the Service for any purpose that violates laws or regulations, for transactions with sanctioned parties, or for any other purpose that the Company deems inappropriate.
21

Article 21 (Assignment of Contractual Status)

  1. The User shall not assign, transfer, pledge as security or otherwise dispose of, to any third party, all or part of its status under these Terms or its rights and obligations hereunder, without the Company’s prior written consent.
  2. Where the Company transfers the business relating to the Service to a third party by assignment, company split, merger or otherwise, the Company may transfer its status under these Terms, its rights and obligations, and User Data to the successor.
22

Article 22 (Notices)

  1. Notices from the Company to the User will be given by display within the Service, transmission to the registered email address, posting on the Company website or any other method the Company deems appropriate.
  2. Such notices take effect at the time they are posted within the Service or on the Company website, or at the time they are sent to the registered email address.
  3. Communications from the User to the Company shall be made through the inquiry form within the Service, an email address designated by the Company, or another method designated by the Company.
23

Article 23 (Changes to These Terms)

  1. The Company may change these Terms where required by law, where the change conforms to the general interests of Users, or where the change is reasonable in light of the necessity for the change, the appropriateness of the revised content and other circumstances.
  2. Where the Company changes these Terms, it will give notice of the revised content and its effective date by display within the Service, transmission to the registered email address or other appropriate means.
  3. If the User uses the Service on or after the effective date of the revised Terms, the User is deemed to have agreed to the revised Terms.
24

Article 24 (Severability)

Even if any provision of these Terms, or part thereof, is held invalid or unenforceable under laws or regulations, the remaining provisions of these Terms and the remainder of that provision shall continue in full force and effect.

25

Article 25 (Governing Law and Jurisdiction)

  1. These Terms are governed by the laws of Japan.
  2. Any dispute arising out of or in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the district court or summary court having jurisdiction over the location of the Company as the court of first instance.
26

Article 26 (Consultation)

For matters not provided for in these Terms, or where any doubt arises as to the interpretation of these Terms, the User and the Company shall consult in good faith to reach a resolution.

End of Terms